Welcome to LUX-OUTDOOR. Access, use and purchase are governed by the general terms and conditions mentioned below. Please read them carefully.

This website LUX-OUTDOOR (hereinafter the " Site") is published by COMINTES corporation, a limited liability company with EUR 200.000 capital with registered office at 10 rue ampre, 95500 Gonesse, France, registered in the Commercial Register and Companies, registered under number 39983464, (hereinafter the "Company")
Email: please click here
National Data Protection Board (CNIL) declaration number: 1810083

By accessing, browsing or using LUX-OUTDOOR Site, you acknowledge having read, understood and agreed, without limitation or qualification, these Terms and Conditions (the "Terms").

PURPOSE

LUX-OUTDOOR Site enables internet users to inform and offer products for sale to users browsing the Site (hereinafter the "User"), and the User to place orders (hereinafter "Buyer") and to define the rights and obligations of the Parties. On the one hand the Company, "We", and also "You", the User or the Buyer, hereinafter individually or collectively, the Party or Parties.

COPYRIGHTS AND USE

All content on the LUX-OUTDOOR Site, such as text, images, drawings, graphics, video, trademark, is the owned or licensed property of by the Company or third parties and are protected by French and international copyright. The Company allows you to view and use LUX-OUTDOOR Site only on a personal and non-commercial basis and in accordance with the purpose of this site. Any other use, including but not limited to modification, generated work, reproduction, republication, even partial, is strictly prohibited.

We may occasionally need to perform maintenance or upgrade of the Site or the underlying infrastructure that enables you to use the Site. We may be forced to temporarily suspend or restrict the use of all or part of the Site until such work has been done.

SECURITY AND PRIVACY

We understand that your security and privacy are very important. To ensure that the information entered on the www site cannot be abused, we have implemented an SSL encryption protocol (Secure Socket Layer) encryption protocol. When you enter the details of your credit card on our site, SSL encrypts your data before sending it on the internet and ensures their integrity. You will see the address of the page starting with "https: //" when you move into the secure payment zone. The Company reserves the right to take any action to ensure the security of LUX-OUTDOOR Site. If you use a member access you are responsible for maintaining the confidentiality of your password and for restricting access to your computer and you agree to accept responsibility for all activities that occur on your account. If you doubt of an eventual breach, please notify us immediately. Under no circumstances will the Company be liable to you for any liability or damages resulting or arising from this clause.

INFORMATION AND FREEDOM

Whenever you visit a URL or send emails, you are communicating electronically. You consent to receive electronic communications and you agree to communicate and exchange this way.

The information and personal information entered on the LUX-OUTDOOR Site when opening a member account, processing of your order, billing and delivery are needed to ensure the smooth running of your online purchase and delivery of your order to the final recipient. We may use your information and personal information to send you newsletters and marketing offers that may interest you. This information is collected and retained by the Company in this context and in compliance with the Data Protection Act. According to the 78/17 law relating to data, files and freedoms, you have a right of access, modification, correction, deletion of data concerning you at any time. The Website is declared to the National Data Protection Board (CNIL). To exercise this right you must make the request by postal mail accompanied by a photocopy of your ID to the registered office of the Company.

LUX-OUTDOOR Site uses cookies for its operation. Cookies are only used to record navigation information and enable easier and faster connection to the Site. They are stored on your computer or any other means of communication that you have used to visit the site. This information is stored by You.

SPONSORSHIP AND LOYALTY POINTS

A sponsoring and loyalty service is free to members, as described on Sponsorship page. The mentioned rights and benefits cannot be sold against payment or exchanged against goods. Sponsorship by a member is limited to a small circle of actual and physically known people by the sponsoring member. Consequently, mass recruitment by any means such as a blog, a website or magazines is strictly prohibited. Should we discover irregularities by a member in the use of their sponsorship system, we reserve the right to exclude the member at any time without any possibility of claiming damages.

CONDITIONS OF PURCHASE

The products and services offered on LUX-OUTDOOR Site are reserved for adults, or minor with permission from their legal representative allowing them to place an order and having full legal capacity to place orders on the website.

PRODUCTS AND PRICES

LUX-OUTDOOR Site presents products for Europe and France. The Company strives to provide accurate product descriptions, colours or other content on the Site, but does not guarantee the completeness, accuracy or exemption from errors. Posted content, descriptions, prices, or any promotional offers presented may be modified, the products may be substituted or discontinued, and delivery areas may be restricted at any time and from time to time without notice or liability to You or anyone else.

The prices displayed on LUX-OUTDOOR Site are those in effect at the time of placing the order and include value added tax, they are all tax inclusive in euro. The selling price does not include delivery. The price of delivery is clearly displayed and is calculated when adding products to the cart. It varies with the postcode of your delivery, the selected mode of transport, the contents of your cart, and indicated before the confirmation of the order.

You may benefit from promotional offers on certain products, they still apply for a specified period and for the stock available. Discounts granted in the form of a coupon are only valid for one order per household over a period of validity, they cannot be combined with other promotional offers.

ORDER

The order taking process on LUX-OUTDOOR Site is subject to strict compliance with procedures and materialised in a series of steps that you must follow to validate your order with Us.

You are free to fill your cart, remove an item, change quantities, add a product and select a delivery method by clicking the corresponding buttons before making the payment and ordering.

Once ready to order, regular information on your order will be requested. You can choose to create an account or use your member account or order as a guest. Billing information, delivery and payment filled in and confirmed, a summary will appear so you can re-check your order information, change your selection or correct any errors. You undertake that the information provided to the Company is complete, accurate and up to date before you confirm and "send the order". As of this checkout, the order becomes final and can no longer be cancelled by the Buyer. An order receipt will be automatically sent to you with the assignment of a unique order number. We will send you a second e-mail informing you of the status of processing your order once your full payment is received by the Company. At any time, the Company reserves the right to refuse, or to simply cancel an order if it considers that the Buyer does not meet the predetermined conditions or for any other legitimate reason.

In the event of unavailability of one or more products after placing the order, you will be informed of this by e-mail and before delivery. You have 48 hours from the receipt of the notification to change your order. Partial delivery is not a reason for order cancellation. After this period of 48 hours, and if no request was addressed to us, your order, less these outages, will be shipped and delivered at the standard delivery rate. The amount of your order will be recalculated and we will refund the difference.

PAYMENT

All orders are payable in euros. To pay for your order we offer the credit card payment methods listed on the Site. The transaction goes through secure data, the Website uses certified SSL encryption, avoiding interception by third parties, in compliance with banking security standards, the payment transaction is carried out by You. We reserve the right to suspend or cancel any order or delivery, whatever its nature and level of execution in case of total or partial non-payment or payment incident, as well as full ownership of products until full payment of the sums due by the Buyer.

DELIVERY

Your order is delivered to the delivery address you provided during the order process. Different delivery modes are available on the website depending on the delivery destinations. The choice of mode of delivery by the Buyer entails the full acceptance of the terms and conditions of these delivery modes and is available on colissimo.

You can track your delivery on your member account on LUX-OUTDOOR Site. For orders as a guest, we will send you an e-mail notification and when available a carrier tracking number will be provided. The carrier tracking number serves as proof of delivery, so keep it. If your order has not been delivered at the end of normal delivery deadlines indicated and exceeded by 10 days, immediately report the delay to the customer service, accessible from the contact page or by clicking www.lux-outdoor.co.uk/contact so we can investigate with the carrier. In any case, the order is delivered within a maximum of thirty (30) business days after full payment of your order. In the event of failure to deliver the package by the end of that period the Buyer may cancel the order as provided below.

Delivery is considered to have been made at the moment the parcel is delivered to the shipping address on the order form. Refuse any damaged package, or notify the carrier of any reservations, comprehensively and accurately, on the same day and keep this written evidence, send a copy immediately to our customer service. The day of receipt of the package, check its contents and let us know if you have any comments to make. If there is no contest within this period you acknowledge having received the goods in a state that gives you satisfaction.

RETRACTION, RETURN AND REFUND

In accordance with Article L.121-21-8 of the Consumer Code, the opening of the products making these products unsuitable for any subsequent commercialisation, the Buyer has no right of withdrawal and any products that have been opened, damaged, or whose original packaging is unsealed, cannot be refunded, returned or exchanged.

Subject to exceptions, the Buyer has a period of fourteen days from receipt of the product to exercise their right of retraction under L.121-21-8 of the Consumer Code. The Buyer may exercise their right of retraction using the retraction form available on LUX-OUTDOOR Site or here. Prior to any return of a product or retraction, the Buyer must give notice by sending the completed and signed form to customer service. The Buyer must return the products within fourteen days to the return address indicated by us. The products must be returned by the Buyer, in perfect condition and in their original packaging with their documents, placed in a clean cardboard box to allow renewed commercialisation of these products. We do not accept returns with postage due or against reimbursement. Refunds are processed as of the date of recovery of products. Failure to comply with the procedure and within the time specified, will make refund impossible.

A failure to deliver beyond the maximum time of thirty (30) business days after full payment of the order and the respect of the delivery procedure, the Buyer may exercise the right to denounce the order. If at the end of the investigation with the carrier the loss of the package is confirmed, the Company will once again dispatch the ordered products or in case of permanent unavailability will refund the Buyer within the limits of sums received by the Company with respect to this order.

WARRANTY

Apparent conformity and defects

All claims relating to the nature, characteristics, quantities and apparent qualities of the products should be reported to the Company by registered letter with acknowledgment of receipt within a maximum period of 10 calendar days from the delivery in order to be taken into account.

Hidden defects

We guarantee our equipment against hidden defects for one year from the date of delivery, and provided that the defect is reported at the latest within 20 days after its discovery. The warranty covers equipment, not the source or bulb. The warranty entitles the repair or exchange of the defective equipment, without further compensation, including the loss of use and other direct or indirect damages. It does not cover defects caused by:

• - An incorrect choice or misuse of the device
• - A modification of the device without our written consent
• - An electrical installation not in accordance with the standards and rules of art
• - A cause unrelated to the device (power surge, lightning, etc.)
• - Non-compliance with the rules of the art concerning the installation or usage of the device and / or the choice of materials (especially on the sea front waterside, or in wet areas, etc), and / or the product instruction manual.

Terms

Any request under the warranty must be in writing and addressed to the Company customer service department by mail or by email, and be accompanied by the delivery note and invoice. In the event that the above conditions are met, a warranty voucher shall be issued and we shall repair or replace at our discretion the products under warranty without any charge. The customer shall immediately return the goods under warranty to the mentioned address at his expense. Otherwise, in case of returned goods under warranty that are not in accordance with information provided by the customer, we shall issue a warranty refusal. The customer shall, if the goods were returned, arrange pickup of the goods within eight days of sending the warranty refusal.

FORCE MAJEURE (ACT OF GOD) AND RESPONSIBILITIES

In case of force majeure, the Company shall have no liability for failure to perform its obligations or for damages or losses resulting from a fortuitous event or unavoidable circumstances.

The Site and materials provided herein as provided on an “as is” basis. You expressly accept that access from or through this website, use of this website, including all content, is at your sole risk and responsibility. The Company disclaims any responsibility for the said contents of the website, the opinions that are evoked by the User or the Buyer. You agree to indemnify and save harmless the Company and their respective employees, representatives and third parties from and against any and all losses, claims, damages and expenses arising from or in connections with your use or access of this Site. The Company does not represent or warrant that materials on this site are complete, accurate, reliable or error-free, neither its website nor its servers are free of harmful components even if the Company have been advised of the possibility of such event.

If the Company's liability towards you is recognised, its liability will be limited to the total amount you paid to the Company for the transaction in question.

Under no circumstances will the Company be liable for any incidental or consequential damages, or any other, in relation to access, use or inability to use this Site. You cannot claim any damages whatsoever.

The Company reserves the right to claim compensation for damages for any infringement in any form whatsoever of its rights.

MODIFICATIONS

From time to time and at its sole discretion the Company reserves the right to make changes to the Terms and Conditions herein, the last updated version replaces the previous version and is effective immediately upon posting and applies to the exclusion of any other document.

JURISDICTION

These Terms are subject to French law. Any query regarding this Site, the interpretation or fulfilment of these Terms and Conditions are exclusively subject to the jurisdiction of the Pontoise courts. The parties acknowledge having expressly required that terms and conditions and all related policies and terms to be drawn up originally in French language.